Privacy Policy

The policy: This privacy policy is for this website; and served by The National Flooring Company Ltd., High Street, Maxey, Peterborough, PE6 9HQ; this policy governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect your privacy and personal details, how we collect, process, manage and store those details and how your rights under the GDPR, DPA & PECR are adhered to. It will also explain the use of cookies or software and the download of any documents and files made available to you on this website. Our contact details are provided if you have any questions.

The DPA & GDPR May 2018:

We and this website comply to the GDPR (General Data Protection Regulation) which came into effect on 25th May 2018, and we will update this policy accordingly after the completion of the UK’s exit from the European Union.

Legal Notices:

The content on this website has been prepared to provide general information about The National Flooring Company and the products and services offered to the customers of the company.

Information Collected:

What information we hold

We are likely to hold Personal Data about you which may include your name, email, telephone number, company name, company address, transaction history (if applicable), IP address.

How we collect your data

We collect Personal Data when you:

  • Visit our website and / or complete one of our web forms (e.g. ‘have us call you’, ‘request a sample’, ‘request literature’)
  • Contact us by telephone, fax, post, or email to request details about our products and services
  • Visit our premises
  • Submit an order
  • Visit our trade counters at exhibitions
  • Contact us via social networking websites

The purpose for processing your data

We process your Personal Data to:

  • provide you with relevant information about our company, products, and services
  • respond to your enquiries
  • send you information via email and / or post
  • send you relevant updates on our products and services
  • carry out analytics in relation to the use of our website
  • provide you with project related communications, including contracts, warranties, technical brochures, manuals, and other product and service related literature
  • send you updates relating to our website and the products and services we provide

With whom we share your data

We may share your Personal Data with third parties who need to know the data for business or legal reasons, for instance in order to process an invoice, or to obtain a quotation from a subcontracting company to enable us to provide a comprehensive quotation. Information may also be shared with our suppliers if this information is deemed necessary. Please contact The National Flooring Company for a list of subcontractors and suppliers that your information may have been shared with.

We will never share your details with third party advertisers.

To view a copy of the information that is held by us, and / or to update, amend, or delete this information, please email

Record retention

We will retain your Personal Data for as long as we need it for the purpose set out above to ensure we are able to assist with any questions or feedback in relation to our services or to enforce, or protect, or defend our legal rights. For example, if you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax, and warranty purposes.

Where we have processed Personal Data to provide marketing communications with consent, we will contact individuals and update their data regularly to ensure they are still happy to continue receiving such communications.

Where we no longer have a need to keep your details or where individuals tell us they no longer wish to receive such communications, we will ensure to remove your Personal Data from our database after six (6) years or longer if the contract or warranty deems otherwise.

We are committed to securing all data that is supplied to us and have implemented technical and organisational processes to protect personal data against loss, destruction, manipulation and unauthorised access.

Security procedures have been implemented within our customer database to protect our users. All employees and users who have access to this database and personalised data are obliged to observe the confidentiality of the use of this personal data.

Securing Your Data:

We are committed to securing all data that is supplied to us and have implemented technical and organisational processes to protect personal data against loss, destruction, manipulation and unauthorised access. Security procedures have been implemented within our customer database to protect our users. All employees and users who have access to this database and personalised data are obliged to observe the confidentiality of the use of this personal data.

Use of Cookies:

This website uses cookies to better the users’ experience while visiting the website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.

Website Visitor Tracking:

This website uses Google Analytics tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Downloads & Media Files:

Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti virus software or similar applications.

Contact & Communication With Us:

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated and made you aware of the fact, and where you have given your clear permission, we may use your details to send you products/services information through a mailing list system. This is done in accordance with the regulations named in ‘The policy’ above.

Email Mailing List & Marketing Messages:

We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.

Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.

External Website Links & Third Parties:

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website.

Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media. Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Policy & Usage:

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.

Resources & Further Information:

April 2018 edited & customised by: The National Flooring Company Ltd

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